Diversified Staffing Services offers a wide range of training options to help our clients and our contract employees. We provide an in-house training centre and have also partnered with Bow Valley College to provide an extensive on-line program.
"Prove It!" training and upgrading is available to applicants, temporaries/contract, and payroll personnel. They may upgrade, test and cross-train on all current software processing packages. Our training centre is open during regular business hours.
The following current software packages are available in our training centre. Diversified Staffing Services Ltd. receives automatic updates as new software is developed. Nine workstations are utilized to handle the volumes of personnel that must be evaluated and trained.
Prove It! Skill Builder Courseware
Microsoft Word 2000
Microsoft Excel 2000
Microsoft PowerPoint 2000
Microsoft Access 2000
Microsoft Outlook 2000
Skill Builder Courseware
Microsoft Word Fundamentals 2000
Microsoft Word Proficient 2000
Microsoft Excel 2000 Fundamentals
Microsoft Excel 2000 Proficient
Microsoft PowerPoint 2000 Proficient
Microsoft PowerPoint 2000 Expertise
Microsoft Access 2000 Fundamentals
Microsoft Access 2000 Proficient
Microsoft Outlook 2000 Fundamentals
Microsoft Outlook 2000 Proficient
Call Centre - Testing
The Customer Service Attitude Test was developed in response to the demand for an easy to administer, job related and professionally validated assessment test which could help identify those individuals with the proper service and work attitudes indicative of success in call centre front line positions.
Call Centre testing assists in identifying candidates with the right skills and attitude to perform well in a call centre environment.
Call Centre Basic Simulation using audio data entry skills with over twenty different caller scenarios. Candidates hear the caller, listen for information, such as name, address and phone numbers and then must enter the data quickly and accurately.
Expanded Simulation is a more in-depth evaluation that requires the candidate to navigate through a "Call Waiting" screen depending on the type of request that they hear. After choosing the appropriate screen, they will either hear a customer’s request information or place an order, and enters the data accordingly. After completing the call, they return to the "Call Waiting" screen to answer another call.
In the Customer Service Aptitude module, the candidate responds to questions that evaluate their predisposition to the customer service environment, including such qualities as attention to detail, ability to work under pressure or in stressful environments, and conscientiousness.
Call Centre Testing measures data entry speed, accuracy and customer service attitude. We receive immediate results that provide error rate, keystrokes per minute/hour and number of calls handled per hour. The Call Centre consists of the following elements:
Primary Skills
Categorizing and Classifying
Editing and Proofing
Filing Names
Filing Numbers
Following Written Instruction
Forms Checking
Math
Math Word Problems
Reasoning
Sorting and Coding
Visual Speed and Accuracy
Vocabulary
Call Centre
Test Basic Simulation
Expanded Simulation
Attitude
Customer Service Attitude
Spelling
General Terms
Place Names
Industrial
Training is provided through our industrial department.
